Advanced Call Center Technologies
Shreveport/Northwest Region
The Mission
Founded in 1997, Advanced Call Center Technologies (ACT) is an employee-owned business process outsourcing (BPO) and customer experience delivery provider.
The Challenge
The Philadelphia-based company sought to develop a new world-class contact center that would provide omnichannel customer service support, fraud and dispute management, claims processing and other services to a variety of clients across multiple industries including banking and financial services, student lending, mortgage lending, insurance, healthcare, retail, telecoms, travel and hospitality, and more.
The Opportunity
Louisiana offered a competitive incentive package that included:
The Outcome
“We know the addition of the highly skilled, engaged talent pool in Shreveport along with our attractive wages, great culture and professional growth opportunities is going to be a perfect fit.”
– Advanced Call Center Technologies (ACT) President and CEO Hunter Croft
Noteworthy
- The City of Shreveport and the Caddo Parish Industrial Development Board enhanced the state incentive package by committing to performance-based grants to support the hiring of 600 local workers.
- As a 100% employee-owned company, ACT has placed Employee Experience at the center of its business strategy believing that engaged employees ensure the best customer outcomes. As shareholders in the business, their Employee Owners have a personal interest in delivering value to their clients, and their motivations are uniquely aligned to the clients’ success.